An Idea was Born
Countertops and Cabinetry by Design is the evolution of an idea to serve the kitchen and bath needs of Greater Cincinnati better. Whether you call us CAC by Design or use our full name, we are all about educating our customers on the products and service we carry so we can deliver an outstanding customer experience from start to finish.
A Unique Approach
More than 25 years ago, our parent company Complete Services Inc. was started as a home maintenance and repair company. We built our reputation on timely responses to the calls we received. It didn’t take us long to realize that the people of Cincinnati were missing a way to update their kitchens without investing in a full scale remodel.
We founded Countertops By Design by educating ourselves on the most current products that were available and using the best techniques to fabricate and install them. By Selling direct to homeowners at a time when no one else did we created a new industry trend. Very early on we learned that educating our homeowners about the products we sell and why we offered them would be a key to success. Using only our own employees and no subcontractors to offer the best quality for our homeowners became one of our key values.
A Common Sense Approach
While color and design trends are changing faster and faster here in the Ohio Valley, it doesn’t make sense to throw everything away and start over so often. Trends change every 5 – 10 years on average and changing out an entire kitchen to fit into the current trend cycle doesn’t quite fit our sensibilities. Countertops by Design was born from Complete Services to fill a need and help our customers do what made sense. Our tagline was developed – “Give your kitchen a new look, just replace your countertops”. We filled a unique niche then and still offer countertop only replacement services today. This service is as popular now as it was then. Updating your warn and tired countertops in just 1 day will more than likely remain popular for years to come.
Our customers all around Greater Cincinnati embraced us and our concept and began to ask for more. We leaned on our years of experience in home maintenance and repair, partnered with a cabinet company to begin offering turnkey solutions for kitchen remodeling. We became a one stop shop for kitchen projects and evolved into Countertops and Cabinetry by Design.
We found that the easiest way to grow our business was to take great care of our customers.
Our customers began to return to us when it was time for bathroom projects, tile backsplash projects and laundry room projects too. Once again we educated ourselves on the available options so we could share our knowledge with our customers. We partnered with tile manufacturers and suppliers who shared our values on delivering quality products and services that had a good reputation of standing behind their products. Although our name didn’t change this time our focus broadened to fill the need for turnkey solutions for all types of tile projects.
Your Neighborhood Family Business
Homeowners were driving from all over the city to purchase from us. We opened our freestanding showroom and fabrication facility on Route 42 in West Chester to make us easier to find. Then, we decided we could serve Cincinnati better by growing and opening showrooms in other areas around town. Opening on Beechmont Avenue gave us the ability to be more convenient to both the east side of town and Northern Kentucky. We now operate a showroom in the Anderson Town Center. We grew to other areas of the city and have a location in the Montgomery Square shopping center on Montgomery Road. This has made us convenient to people who travel both 275 and Ronald Reagan Highway.
We are always looking for our next growth opportunity and love serving the Ohio Valley so if you are willing to travel to us we promise to deliver the best products and services we can to you. Who knows, maybe next time we will open up in your neighborhood!
We are all about offering everything that you want or as little as you need for any project our products fit. Quite simply think about us as your best source for countertops and cabinetry in the Greater Cincinnati Area! With our commitment to education and customer service, it is no mistake that much of our business comes from referrals. Visit us today!